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I said I would call the police. This was apparently the wrong answer as we should let consumer have "tantrums" and only call the police if they explicitly state that they are going to hurt someone. Less
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Give the client space and keep everyone else away from the client. Try talking with him/her to find out what is going on and do your best to deescalate the situation and calm the person down. Let them know that you hear what they have to say, but also calmly share the rules of the program their in. If de-escalation doesn't work then you may have to use the training your were taught when hired on how to restrain or seclude the client. Such as (PMAP) Prevention and Management of Aggressive Behavior in Psychiatric Institutions. Less
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Pretty obviously answered - to get the customers employed