Reservation Representative Interview Questions | Glassdoor

Reservation Representative Interview Questions

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The questions are random and what you would generally find at any interview

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Just google interview questions to get prepared

How do you troubleshoot?

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1 - Describe a time when I had an unhappy customer, and what I did to solve the problem (not verbatim, but along those lines). 2 - What have I done to troubleshoot my computer. 3 - Name 3 values I find to be important. 4 - What is a reason(s) that would be okay to miss work. 5 - How do I feel about working nights, days, weekends, and holidays. I wish all interviews were like this. If I can make it to the next round, TRUST ME, you can, too!! Good Luck!

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Name a time you had to deal with a difficult customer.

What would you do if your computer stopped working

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Name a time you had to deal with an irate customer. How did you calm them down and fix the problem?

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What steps would you take if you experience a problem with your internet service?

How well do you take constructive criticism and feedback from supervisors or management?

Name a time you convinced a customer to do something that they had not originally planned on doing?

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