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Reservation Representative Interview Questions

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“The questions are random and what you would generally find at any interview”

“1 - Describe a time when I had an unhappy customer, and what I did to solve the problem (not verbatim, but along those lines). 2 - What have I done to troubleshoot my computer. 3 - Name 3 values I...”

“Please tell us about a situation when you had to deal with a irate customer and how you resolved it.”

“Name a time you had to deal with a difficult customer.”

“How would you handle an upset customer?”

“Where do you see your self in 5 years?”

“Tell us about a time you had a difficult or unhappy customer and how you remedied the situation.”

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“Describe yourself, tell us what you think service excellence is in the airline industry, and how can you bring that to the company? ( yes...they cheated..that was actually 3 questions!)”

110 of 41 Interview Questions