Reservations agent Interview Questions

Repeat what you understood the clients request and then ask if that is what they were asking and if it's not to please give me a little more information so I may help them with their question.

Do you remember any questions in your video interview? Thank you

Bluegreen vacation experience

I've always been in the medical field, where satisfaction is very important. We have to make sure that communication between our company, the Doctors, and the patients are all satisfactory.

Create magical experiences

How long did the process take

TAKE 1MNTS TO GREET A CUSTOMER.AND WITHING 2MINTS GIVE HIS/HER REQUIREMENTS.FINALLY GIVE MY WISH AND REQUEST TO JOINING WITH US AGAIN.5MNTS ENOUGH TO HANDLE A CUSTOMER.IF CUSTOMER HAVING OTHER PROBLEMS.

I AM INTERESTING ABOUT RESERVATION AND AIRLINE GROUND AGENT.

Go online and read their website, dont say something like, "Oh your the number 1 airline in the U.S.". Find out something about the company like profits for last year or new changes, so you can impress them...

I'm a rock climbing enthusiast and I love Delta's current slogan "Keep Climbing". Although, the ones in the past, like "Delta Gets You There," "We Love To Fly And It Shows," "You'll Love The Way We Fly," and "Delta Is Ready When You Are" were great, too. Delta Airlines has maintained a reputation for delivering high-quality service for many years. With over forty-nine hundred flights a day, it is one of the few airlines to fly to all six of the world's inhabited continents. I would love to be a part of the Delta team, where high performance, lifetime employment, and a family culture are encouraged.

Customer called was upset that we only pre qualified him and not approved him. I apologize and understood his concerns. I asked him what happened and I said some lenders require a down payment and a trade in can be considered a down payment. Well he didn’t have those options at that time. He will in a few months I said great. We can keep your applications on file for a few months and give you a call back to see if you got your finances in order. I even reminded him to keep in contact with the dealership because things can change in a few months. I said I’m glad that I answered all your questions and wished him the best luck in purchasing a vehicle.

Customer was upset in previous customer service and was calling to talk to a supervisor. I listened to her explanation of what took place and offered her an apology and let her know that was not proper treatment within our company policy. I offered her what would make her feel best , what could I do to assist her in a better out come. I encouraged her to give us another try and that I would connect her with proper management to assure that this would not happen again. She was more than happy and we worked out a resolution rather than an unhappy future customer.

Of course. I attend school online so my schedule is very flexible and I am willing to meet the business needs.

Yes I can