Reservations agent Interview Questions
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Reservations Agent interview questions shared by candidates
Why do you want to work for Delta?
4 Answers↳
Delta has an amazing reputation from the level of professionalism And elite customer service that’s shown and I wanna be apart of that and the fact I enjoy personal interaction on a daily basis and with my experience and expertise in customer service also my got to love her personality I truly feel That l’ll be a great assets to delta Less
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Flight benefits lol
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When they asked me that i said: "because its Delta! Who doesnt want to work for Delta?" Less
No difficult questions.... How would you handle an irate caller? How many times do you think it's acceptable to be late or not show up for work?
3 Answers↳
I would remain calm, listen to them , repeat what they said , tell them the step I will be taking to help, be genuine and sincere. I like the priorities Less
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Highlight*
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It’s not acceptable to be late and not show up for work
Have you been convicted for a felony before?
2 Answers↳
They are dead serious when it comes to this question if your not honest and lie they will find out and you will be fired on the spot. Less
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Frontier Airlines will fire employees on spot regardless of question asked. In Denver Ramp operations Frontier fired 12 employees in two wk period for issues small as calling in tardy by 20 minutes. Frontier Airlines is operated by some very incompetent Management with no experience other than Airlines. Frontier Airlines has a very shallow bench in the business with no succession plan for top Mgt. Less
''Can you operate a computer?'' '' Do you know anything about Ring-fencing?'' ''Can you start on Tuesday?''
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Yes
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If you can speak and press buttons on a keyboard you got the job!
How would I handle a client when I didn't understand what they are asking for?i
2 Answers↳
Repeat what you understood the clients request and then ask if that is what they were asking and if it's not to please give me a little more information so I may help them with their question. Less
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Do you remember any questions in your video interview? Thank you
Why do you want to work for Disney
2 Answers↳
How long did the process take
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Create magical experiences
I was asked if I was willing to relocate if necessary, as the company has 40 properties in UK and Ireland and career progression means that the employee might have to switch between properties occasionally.
2 Answers↳
I was more than willing to relocate. In fact that was a major benefit for me as I feel that I am slowly priced out of London and feel I might have to move soon. Less
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Can apply all nasional ?
The questions were pretty basic to how you would handle customer service situations. Like describe a time you had to make a diffuclt choice. or tell of a time you went above and beyond for a customer.
2 Answers↳
TAKE 1MNTS TO GREET A CUSTOMER.AND WITHING 2MINTS GIVE HIS/HER REQUIREMENTS.FINALLY GIVE MY WISH AND REQUEST TO JOINING WITH US AGAIN.5MNTS ENOUGH TO HANDLE A CUSTOMER.IF CUSTOMER HAVING OTHER PROBLEMS. Less
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I AM INTERESTING ABOUT RESERVATION AND AIRLINE GROUND AGENT.
None really, the interview was pretty basic Customer Service questions. The person doing the interview, while nice, was very short with me, and didn't give much feedback. She also led me on to believe that I got the job, and said she would be in contact within 5 days. She got in contact with me on day 7(via email) to say they were going to "pursue" other candidates. So here I've been assuming I had a job, to find out 7 days later I don't. Very disappointing and lost a lot of respect for Enterprise.
2 Answers↳
Guess I better use my white voice for the interviews coming up. Smh. Its almost 2019... they need to mark their calendar Less
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Lost a lot of respect for Enterprise after this. Don't lead prospected employees on that they have a job to EMAIL them 7 days later saying you are going to "pursue" other candidates especially after telling the person they would be a great fit and have a lot of experience. Less