Reservations Agent Interview Questions | Glassdoor

Reservations Agent Interview Questions

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Reservations agent interview questions shared by candidates

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Describe a time when you had to deal with someone who was difficult, upset, or distressed. What was the situation? What actions did you take and what were the results?

Describe a time when you had to work as part of a team to accomplish a task or goal. What was the situation? What was your role? What actions did you take and what were the results?

Tell us about a time you caught a co-worker doing something bad. What was your response?

If working and you had a conflict with a co-worker, how would you handle it?

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Describe a time where you have to deal with an upset customer and what you did to resolve the issue

Tell me about a situation where you had to solve a difficult problem?

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Tell me about a situation where you have had to speak with an unhappy customer ?

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Tell me about a time when you had to solve a problem with very little guidance or direction?

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What would you do if a guest was upset that they thought the price you quoted was different to the advertised price on-line?

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