Reservations Agent Interview Questions | Glassdoor

Reservations Agent Interview Questions

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Reservations agent interview questions shared by candidates

Top Interview Questions

The floor manager was very casual and polite. He asked me around six questions in total. Here are a couple: 1) Describe a time when you had to interact with a difficult client. What was the situation, and how did you handle it? 2) Tell me about a time when you had to work closely with someone whose personality was very different from yours and how you made it work?

1 Answer

By providing examples of past experiences. Did not over think my answers and was honest when answering all six questions.

All customer service related scenarios.

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Is basketball going to interfere with your work schedule?

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How well do you work with a team?

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What most interest you about Hawks Cay Resort?

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STAR Interview (1) Witness someone doing something against store policy (2) Name a time you went above and beyond for a customer (3) Witnessed a safety risk and what did you do (4) What is your learning style (5) Cant remember exactly but its about naming a time where something additional was thrown at you to complete in a short amount of time (6) Handling a difficult situation.

2 Answers

If you could change one thing about your work performance, what would it be?

What was the time where you at to deal with a difficult or frustrated customer?

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