Resident Experience Specialist Interview Questions | Glassdoor

Resident Experience Specialist Interview Questions


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What is my idea or example of good customer service?

1 Answer

When the parties involved share in the feeling that the relationship and experience were positive, and would like for it to be ongoing. Even if the relationship started from a negative situation, the outcome is a positive one. For example, A regular customer says his mashed potatoes are always cold when he comes in. I have spoken with him before about this. Now when he comes in I make it a point to reheat and take out fresh steaming hot mashed potatoes and it is now an ongoing "joke" between the two of us. He enjoys the extra efforts made and appreciates the acknowledgment of his previous experiences.