Retail customer service associate Interview Questions | Glassdoor

retail customer service associate Interviews

Retail customer service associate Interview Questions

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Describe a time that you dealt with a teammember who felt disciminated against.

2 Answers

I addressed my team member's issue face to face and educated her as to why I was requesting certain information be documented.

The first step is listen the team member about the concern, explain the why on documentation are require (example: laws, policies and procedures, etc) documented the conversation and refer to Human Resources Department as the situation require.

What qualifications do you look for in an employee ?

2 Answers

Scenario: Try to convince me to upgrade to the $70 plan instead of the $50 plan

2 Answers

What was a time you handled a difficult client?

2 Answers

How would you sell a Macy's credit card?

1 Answer

What would you do if one of your employees came to you with a very personal problem that did not have anything to do with their job?

1 Answer

Sell me this paper clip (or any other various object they may have)

1 Answer

An old man and a younger person come in at the same time, who would you help first?

1 Answer

Can you describe a time where you had to give and receive feedback?

29 Answers

Where do you see yourself in 5 years?

6 Answers
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