I had to speak with an employee about personal hygiene due to complaints from other staff members. The meeting was very difficult because the employee became emotional. I had to calm the employee down first then get to the heart of the issue. I had to gover the basics of hygiene with an adult.
I once encountered an issue with an employee who had too many absences. I found that the best way to handle the situation was to communicate with the employee in order to try to correct the issue before simply recommending to management to think about terminating employment.
They want to hear the word accountability as in write-ups. That if the associate continued to not meet their sales goals that had you done your job correctly you would have submitted enough corrective actions so as to justify termination of said employee.
you have one of 2 ways you can handle this one, tell the customer you just punched out but is there anything else you can do for her or tell her that you will see if there is anything you can do and then proceed to the manager or assistant manager and ask if you can punch back in and help at the bakery with the customers and you will take your break when it is less busy or take 2 15 minute breaks later just to keep the customers moving and happy, no matter what customer service is job 1 and you have to think of the store as your own store because you are vested in it and your paycheck depends on it, always try to remember to be nice and be the best worker you can be, in this day and age there is no guarantee of a job you have to be the best you can be and if you can't deal with customers than you have cut out most jobs on the market.
I would help the customer and take my lunch after. I would let management know that it will appear I took an extended lunch on my timesheet because I was helping a customer at the beginning.