Retail Manager Interview Questions

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Michaels
Retail Store Manager was asked...September 14, 2015

What qualifications do you look for in an employee ?

3 Answers

Their ability to upsell plays a huge part, also good attitute, prior work in retail... Less

The qualifications I would look for in an employee would depend on whether they are applying for an entry level position or a more senior position. Obviously with a more senior position. It is important that they have some retail/customer service experience coming into the job. For an entry level position, however, I would rely more on previous activities, whether professional or not. For example, engagement in creative activities such as a guild or club, or leadership positions in volunteer or school environments would help gauge their suitability for a position. In the end, however, it is the personality and personal qualities of the person that would help determine their suitability. After all, everything else can be taught on the job. Self confidence balanced by a willingness to learn, honesty, integrity, and an ability to work well both individually and as part of a team are just a few of the qualities that I would look for in an employee. However, it is difficult to gauge much of this from an initial interview. Therefore, the first things I would look for at the interview stage is how well spoken the individual is, whether or not they look me in the eye, what affect they present, and how confidently they respond to questions related to both their previous experiences as they relate to the position for which they are applying as well as ‘what if’ scenarios posed to them highlighting potential situations they might find themselves in on the job. Less

Pleasant personality, smiling and confident. We can teach the rest. It's almost impossible to change a persons personality. And never lasts. Less

LensCrafters

Describe a time that you dealt with a teammember who felt disciminated against.

2 Answers

The first step is listen the team member about the concern, explain the why on documentation are require (example: laws, policies and procedures, etc) documented the conversation and refer to Human Resources Department as the situation require. Less

I addressed my team member's issue face to face and educated her as to why I was requesting certain information be documented. Less

What would you do if one of your employees came to you with a very personal problem that did not have anything to do with their job?

1 Answers

I would offer them an ear to vent to, be sympathetic and empathetic, and suggest that they seek assistance or advice from a professional, for example, any resources provided by the company to assist them in their life dilemma (HR Departments often offer "Help" resources), and ask them if they feel that this issue would impact their performance on the job if not taken care of. Personal problems are just that: Personal. And they MAY affect the workplace, peer relationships, etc, so I would refer them to professionals, and keep an eye out for any performance issues. Less

webuyanycar

Are you flexible to work any day of the week

5 Answers

yes

Yes I’m flexible to work anytime

Yes

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T-Mobile

You have a problem employee that you must fire as soon as possible and you have to change the store out for a brand new promotion the next day. Would you fire the employee first or wait until the store closed and put up the new promotional material?

4 Answers

fire the employee based on your instructions. Fire the employee, suck it up and do the promotional material after employee leaves. I am sure you will need to communicate the firing to HR ASAP. Less

Fire the employee.

I take the step to fire the team member and looking for another team to do the task. If necessary I’m doing the task, a great leader inspire the people to do the right thing and do some task not meaning that you are less or more person. Less

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ask about by people handling skills

3 Answers

described the experience in handling staff , managers in a difficult enviornment

If we trust on inside then we have to achieve the goal what ever it's my be

1) set goals for performance and deadlines in ways that complay with company plan and vision. 2) organize work flow and insure that employes understand their duties. 3) receive complaints and resolve problems. 4) prepare and submit performance reports. 5) monitoring the company cash flow and settling outstanding bills. Less

Oando

why do I want to leave my current job?

3 Answers

Quest for a more stimulating work environment. Exposure to more challenge that will enhance further learning. Better pay package that at least satisfy the increasing personal needs Less

Economists elaborating increase in demand and decrease in supplies on daily basis, and with this the standard of living is affected, then the principle of alternative forgone is highly needed. Less

I'm leaving for the best I love to work , and I am good in on the field , joyfully dispensing my assignments. Less

Burlington Stores

everything you can imagine.

3 Answers

In order to apply for a management position or any other job for that matter, you must know how to use proper grammar. If this post is any indication of your written skills, it translates into your verbal skills which is essential when communicating with direct report, peers and associates. Less

Agreed.

the best of my knowledge

Colgate-Palmolive

HR person surprised me when asking if I had my presentation ready when she took me to the interview room. I asked her what she was talking about, and she said her email had advised me that I'd need to create and present an catman example to my interviewers, and that I was supposed to have hard copies for them. (I subsequently checked my emails, and confirmed that there was no mention of a presentation). After the interviews, she told me that she double checked her records, and that this position did not require a presentation.

3 Answers

That sounds like a mind game.

I have heard that before.. lot of companies like to throw you a curve just to see how you will respond… Less

My response to the HR person was that I'd not noticed anything in her email about a presentation, and that I could talk about anything they wanted based on my experience. I think the purpose of the question was to see how candidates respond under stress, and how easily they can rebound. The key is to not miss a beat or get flustered. Less

And Designs India

why you want to change the job

4 Answers

i want to change the job for my growth purpose .

I want to change the job I want learn new things.

I want to change job because of growth , experience and money.

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