Retail Store Manager Interview Questions | Glassdoor
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Retail Store Manager Interview Questions

"Retail store managers have many responsibilities including keeping increasing sales, handling displeased customers, and managing other employees. For this reason, retail store owners will be looking to hire individuals with great interpersonal skills and a proven history of increasing the profitability of retail stores. During an interview, expect to be given case studies about unsatisfied customers, underperforming employees, and other relevant scenarios."

Top Interview Questions

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What would you do if one of your employees came to you with a very personal problem that did not have anything to do with their job?

1 Answer

I would offer them an ear to vent to, be sympathetic and empathetic, and suggest that they seek assistance or advice from a professional, for example, any resources provided by the company to assist them in their life dilemma (HR Departments often offer "Help" resources), and ask them if they feel that this issue would impact their performance on the job if not taken care of. Personal problems are just that: Personal. And they MAY affect the workplace, peer relationships, etc, so I would refer them to professionals, and keep an eye out for any performance issues.

Describe a time that you dealt with a teammember who felt disciminated against.

1 Answer

What qualifications do you look for in an employee ?

2 Answers

You have a problem employee that you must fire as soon as possible and you have to change the store out for a brand new promotion the next day. Would you fire the employee first or wait until the store closed and put up the new promotional material?

3 Answers

Tell me a time when you had to deliver bad news to a supervisor?

2 Answers

There were no difficult questions. It was mostly a download session about internal shrink and long hours of work with little help.

1 Answer

"Often times we are faced with customers with unreasonable demands. What is the most difficult customer interaction you have ever dealt with? How did you handle the situation and what was the result?"

1 Answer

If hired,how long do you see yourself with Sears.

1 Answer

Nothing too out of the ordinary from what I remember but you need to speak to results.

1 Answer
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