Retail store manager Interview Questions

"Retail store managers have many responsibilities including keeping increasing sales, handling displeased customers, and managing other employees. For this reason, retail store owners will be looking to hire individuals with great interpersonal skills and a proven history of increasing the profitability of retail stores. During an interview, expect to be given case studies about unsatisfied customers, underperforming employees, and other relevant scenarios."

Retail store manager Interview Questions

"Retail store managers have many responsibilities including keeping increasing sales, handling displeased customers, and managing other employees. For this reason, retail store owners will be looking to hire individuals with great interpersonal skills and a proven history of increasing the profitability of retail stores. During an interview, expect to be given case studies about unsatisfied customers, underperforming employees, and other relevant scenarios."

587 Retail Store Manager interview questions shared by candidates

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Michaels
Retail Store Manager was asked...September 14, 2015

What qualifications do you look for in an employee ?

3 Answers

Their ability to upsell plays a huge part, also good attitute, prior work in retail... Less

The qualifications I would look for in an employee would depend on whether they are applying for an entry level position or a more senior position. Obviously with a more senior position. It is important that they have some retail/customer service experience coming into the job. For an entry level position, however, I would rely more on previous activities, whether professional or not. For example, engagement in creative activities such as a guild or club, or leadership positions in volunteer or school environments would help gauge their suitability for a position. In the end, however, it is the personality and personal qualities of the person that would help determine their suitability. After all, everything else can be taught on the job. Self confidence balanced by a willingness to learn, honesty, integrity, and an ability to work well both individually and as part of a team are just a few of the qualities that I would look for in an employee. However, it is difficult to gauge much of this from an initial interview. Therefore, the first things I would look for at the interview stage is how well spoken the individual is, whether or not they look me in the eye, what affect they present, and how confidently they respond to questions related to both their previous experiences as they relate to the position for which they are applying as well as ‘what if’ scenarios posed to them highlighting potential situations they might find themselves in on the job. Less

Pleasant personality, smiling and confident. We can teach the rest. It's almost impossible to change a persons personality. And never lasts. Less

LensCrafters

Describe a time that you dealt with a teammember who felt disciminated against.

2 Answers

The first step is listen the team member about the concern, explain the why on documentation are require (example: laws, policies and procedures, etc) documented the conversation and refer to Human Resources Department as the situation require. Less

I addressed my team member's issue face to face and educated her as to why I was requesting certain information be documented. Less

What would you do if one of your employees came to you with a very personal problem that did not have anything to do with their job?

1 Answers

I would offer them an ear to vent to, be sympathetic and empathetic, and suggest that they seek assistance or advice from a professional, for example, any resources provided by the company to assist them in their life dilemma (HR Departments often offer "Help" resources), and ask them if they feel that this issue would impact their performance on the job if not taken care of. Personal problems are just that: Personal. And they MAY affect the workplace, peer relationships, etc, so I would refer them to professionals, and keep an eye out for any performance issues. Less

T-Mobile

You have a problem employee that you must fire as soon as possible and you have to change the store out for a brand new promotion the next day. Would you fire the employee first or wait until the store closed and put up the new promotional material?

4 Answers

fire the employee based on your instructions. Fire the employee, suck it up and do the promotional material after employee leaves. I am sure you will need to communicate the firing to HR ASAP. Less

Fire the employee.

I take the step to fire the team member and looking for another team to do the task. If necessary I’m doing the task, a great leader inspire the people to do the right thing and do some task not meaning that you are less or more person. Less

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Burlington Stores

everything you can imagine.

3 Answers

In order to apply for a management position or any other job for that matter, you must know how to use proper grammar. If this post is any indication of your written skills, it translates into your verbal skills which is essential when communicating with direct report, peers and associates. Less

Agreed.

the best of my knowledge

And Designs India

why you want to change the job

4 Answers

i want to change the job for my growth purpose .

I want to change the job I want learn new things.

I want to change job because of growth , experience and money.

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Landmark Group

how to handle customer in customer service.

3 Answers

1st we need to intreact with the customer with eye contact and a smile. need to lisen and under stand the customer problem . then finla conclusion. then its geniune problem are manifacturing defalt. i need to check and close the issue . but i make sure that will sastify 100% Less

Always presentable ,smiling face and give greetings to the customer,treat your customers just like your families, steep one; need to identify what customer needs step two; you should comply the things what they need as soon as possible,do not leave the customer until not finished the transaction to be sure that they are satisfied of your service.. Less

Always be presentable ,smiling face and give greetings to the customer,treat your customers just like your families, steep one; need to identify what customer needs step two; you should comply the things what they need as soon as possible,do not leave the customer until not finished the transaction to be sure that they are satisfied of your service.. Less

Boot Barn

Tell me about your work background?

3 Answers

I have worked at a few places where I did sales and cashiering. so I have on the floor/sales floor experience! I was a cashier at truck stop, I worked at Walmart. I was a photographer, and worked at a few day cares. I loved everyone of my jobs! I'm willing to try something different, see what's out there and to meet new people! I'm up for a challenge! Less

I was Mng for Catos for 1.5 yrs. I was Mng at Shoe Sensation for about 2 yrs , very dependable, always goes above and beyond, can work any shifts . Less

Reviewed the key points from my previous positions. Focused on my accomplishments and successfully being part of the team. Less

Walmart

Give a specific example of a time when you had to direct a team to complete a project. How did you determine who to assign and how to break down the tasks?

2 Answers

I referred to previous team efforts and refferred to them as such in my response? Less

I referred to previous team efforts and referred to them as such in my response.

Starbucks

Tell me about a time when you dealt with an upset customer.

3 Answers

Well they were not a customer. But I knocked on a door to sell a kirby grabbed my kirby to demo. Started the demo. Then the man just stared screaming threw me and my belongings outside. In a nice area. I told him ty for his time was sorry. His older son 30s had let me in I didnt know it was not his house. At the time cell phones were not popular. I asked if I could call my boss to pick me up ...he declined..yelled some more. So I had to leave his driveway....I just knew I did the best I could and didnt want that to ruin an opportunity for me. What if the neighbor was the nicest person on earth....so I put my attitude in check wiped off my tears. Got into the next house, and they bought 2. My first time selling 2 in a home. I made 1400 w that sale. I could of sulked and let the negativity get me but I persevered and it paid off. Less

Later that week I knocked again on the man's door not realizing it was the same door. He opened it and I said I was sry but I forgot to give him his gift for letting me in. He smiled and said he was sorry he had a horrible day still didnt want a demo but was happy w his gift Less

Mentioned how I had dealt with a specific customer and made them happy.

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