Retail Support Associate Interview Questions


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Retail Store Manager was asked...September 14, 2015

What qualifications do you look for in an employee ?

3 Answers

Their ability to upsell plays a huge part, also good attitute, prior work in retail... Less

The qualifications I would look for in an employee would depend on whether they are applying for an entry level position or a more senior position. Obviously with a more senior position. It is important that they have some retail/customer service experience coming into the job. For an entry level position, however, I would rely more on previous activities, whether professional or not. For example, engagement in creative activities such as a guild or club, or leadership positions in volunteer or school environments would help gauge their suitability for a position. In the end, however, it is the personality and personal qualities of the person that would help determine their suitability. After all, everything else can be taught on the job. Self confidence balanced by a willingness to learn, honesty, integrity, and an ability to work well both individually and as part of a team are just a few of the qualities that I would look for in an employee. However, it is difficult to gauge much of this from an initial interview. Therefore, the first things I would look for at the interview stage is how well spoken the individual is, whether or not they look me in the eye, what affect they present, and how confidently they respond to questions related to both their previous experiences as they relate to the position for which they are applying as well as ‘what if’ scenarios posed to them highlighting potential situations they might find themselves in on the job. Less

Pleasant personality, smiling and confident. We can teach the rest. It's almost impossible to change a persons personality. And never lasts. Less


How would you sell a Macy's credit card?

2 Answers

Will you like to save 20% on your items

I discussed the convenience of having one in a fast-paced shopping environment--being able to make returns without needing a receipt, having discounts applied to purchases without needing a coupon, etc. Less


Describe a time that you dealt with a teammember who felt disciminated against.

2 Answers

The first step is listen the team member about the concern, explain the why on documentation are require (example: laws, policies and procedures, etc) documented the conversation and refer to Human Resources Department as the situation require. Less

I addressed my team member's issue face to face and educated her as to why I was requesting certain information be documented. Less


Scenario: Try to convince me to upgrade to the $70 plan instead of the $50 plan

2 Answers

We know that you love chat with your couple and friends and we care about you! so If you upgrade to the $70 plan you’re gonna have unlimited minutes to call your girlfriend and keep her happy and unlimited text messages to chat with your friends. Also you have better benefits like a Netflix free account to the perfect date with your lovely partner, so you’re gonna save money watching a movie at home than taking her to the theater hahaha... Less

With the new plan you will have more minutes and text messages per month, I see you have gone over a few times in the past few months, with this plan you can prevent those high overage charges, Less


What was a time you handled a difficult client?

2 Answers

I provided an example of a time when a customer was very frustrated that there was a hole in the shirt she had bought. I was able to speak calmly with her and offer her a full refund, which seemed to diffuse the situation. Less

Explain a time where you had to be a team player?

What would you do if one of your employees came to you with a very personal problem that did not have anything to do with their job?

1 Answers

I would offer them an ear to vent to, be sympathetic and empathetic, and suggest that they seek assistance or advice from a professional, for example, any resources provided by the company to assist them in their life dilemma (HR Departments often offer "Help" resources), and ask them if they feel that this issue would impact their performance on the job if not taken care of. Personal problems are just that: Personal. And they MAY affect the workplace, peer relationships, etc, so I would refer them to professionals, and keep an eye out for any performance issues. Less

The Hershey Company

Can you describe a time where you had to give and receive feedback?

32 Answers

yes All The Time

yes All The Time

yes All The Time

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Where do you see yourself in 5 years

13 Answers

Sales Team Leader

Sales manager


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Why do you want to work at Petsmart?

8 Answers

would like to have a interview for this job i love cats and dogs

would love to work with all

can come at any time for interviews

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Woodforest National Bank

Where do you see yourself in 5 years?

6 Answers

Looking for a service oriented company where I can utilize my administrative, sales and interpersonal skills. Less

Skills: Clerical,Banking, Organization, Communication, Precious Gem Grading , Customer Service. Less

Pastoral Staff, Tremont Church of God, Greenville, S.C. 2006-2015

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