Senior Manager Interview Questions in Richmond, VA | Glassdoor

# Senior Manager Interview Questions in Richmond, VA

48

Senior manager interview questions shared by candidates

## Top Interview Questions

Sort: RelevancePopular Date

Jul 1, 2011
 Credit card insurance case: calculate break-even claim rate where response rate = 2%, fee charged = 1% of monthly balance, and average balance = \$1,000 per month.8 Answersbreak-even claim rate = 9.5%How did you come up to that answer? Thank youCan you please explain how you got to the break even claim rate?Show More ResponsesSorry - Could you elaborate on the answer. Assume a 100 customers. Claims rate = x. Interest revenue = (100-x)*1000*1% = 1000 - 10x Claims paid out = 2%*1000*x = 20x Breakeven scenario: 1000 - 10x = 20x => x = 33.3 Break even claim rate = 33.3% How did you get 9.5%. Am I misunderstanding the question?Don't think there's enough info here to solve. Response rate is 2%, but you need to know how much the marketing costs to be able to determine the breakeven.Yeah, this may be why you did not pass the final roundI think the break even claim rate for this insurance scheme would be 1%. (Keeping all other non-mentioned costs aside) Let's assume 100 customers are contacted: 2% response rate = 2 people buy insurance. Revenue: 2 * (1% of 1000) = \$20 At break even, cost would also be \$20. Let the claim rate be x% (Note: this will be a percentage of the people who have bought the insurance, i.e. x% of 2% of 100) Insurance pay-out = \$1000 per claim Cost: 1000 * x% of 2 = 1000 * x/100 * 2 = 20x Now, revenue = cost at break even, hence: \$20 = 20x x = 1 So the B/E claim rate would be 1%.I am assuming that the marketing cost is \$0.5 per mail. So, if 10000 people are sent mail, 2% respond i.e. 200 people revenue - fee charged * balance * no of people * 12(for a year) i.e. 1% * 1000 * 200 * 12 = 24000 cost- 0.5*10000 = 5000 for mailers lets say claim rate is c% so, c% * 1000 * 200 i.e. 2000c (claims are assumed yearly so no need to multiply by 12) so total cost = 5000 + 2000c in case of break even, revenue will be equal to cost. there for 5000 + 2000c = 24000 i.e. c = 9.5 or break even claim rate = 9.5%

### Senior Manager at Capital One was asked...

Jun 13, 2011
 Tell me about a time when you had to convince someone to see your point of view.3 AnswersI used an example that was not work-related, but dealt with a family member. Not sure if that was the right thing to do, but I was told by the interviewer that those situations could be used.Any tips on how you prepared for the case interviews? Heard they were different from the usual consulting ones?Even if they said it's Okay, I don't think it is OK for a senior manager level interview. I even doubt it's Okay for a fresh grad.

### Senior Manager at Capital One was asked...

Jul 5, 2011
 Case interview - analysis of call center timings2 AnswersI am nto sure of the answer right now but I know the way I did it was wrong.Any tips on how you prepared for the case interviews? Heard they were different from the usual consulting ones?

### Senior Manager at Capital One was asked...

Jun 6, 2011
 Tell me about a time when you had to go against the majority of your group in a work situation.1 AnswerThis is always a tough one because you want to be seen as an integrative thinker, but also as a team player.

### Senior Manager at WestRock was asked...

Sep 10, 2012
 To be honest, I was extremely well-qualified for the job. I knew more about the job than my interviewers did. Now that I am with the company, I sometimes hear interviewers giving consultant-type interview questions. For example, you have 8 marbles. The marbles are exactly the same in every way, except that one of the marbles is slightly heavier than the others. You can't feel the difference just by holding the marbles, but a simple scale will easily show the difference. You happen to have a simple scale, and the bucket on each side will hold up to 10 marbles. Unfortunately, you don't have much time. What is the smallest number of weighings that you can take to find the heavier marble, and exactly how would you do it?1 AnswerThe smallest number is 2. You divide the marbles into 2 groups of 3 and one group of 2. You put one group of three marbles in one bucket, and the other group of three in the second bucket. If the two groups are the same, then you know that the heavier marble is one of the two that you did not weigh. You weight those two and find the heavier marble. If one of the groups of three is heavier than the other, then you know that the heavier marble is in that group. You take those three marbles, put one marble in one bucket, one marble in the second bucket, and keep one marble out. If the two buckets are the same, then the one that was not measured is the heavier one. Otherwise, the scale will show the heavier marble.

### Senior Manager at Popeyes was asked...

Dec 14, 2013
 Tell me about yourself? Thats the worst question any Employer can ask since most people dont feel comfortable bragging about themselves1 AnswerThey want to hear about your professional life they could care less about your personal life or how many kids you have or the loving significant other you have or how good of a person you are.

### Senior Sales Manager at Hilton was asked...

May 18, 2015
 It wasn't what was asked, it was how it was asked. It had all the charm of a pelvic exam.1 AnswerApparently not well. I was never contaced again.

### Senior Project Manager/Capital One at Pyramid Consulting was asked...

Sep 13, 2014
 How do you deal with non responsive team members1 AnswerI usually bug them, nicely and then escalate

### Senior Manager at Altria was asked...

Mar 23, 2019
 Relatively straightforward questions that were tailored to the position. Nothing unfair.1 AnswerI did my best.

### Sr. Manager at Capital One was asked...

Mar 26, 2009
 the case study1 Answeralgebra was a needed skill
110 of 48 Interview Questions