Customer Service Representative Interview Questions in Rochester, NY | Glassdoor

Customer Service Representative Interview Questions in Rochester, NY

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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what was the most difficult process for you

1 Answer

they needed me to wake at 3 in the morning and go to the airport and it was 2 days notice

Do I like being micro managed

1 Answer

If I was able to relate to peoples needs?

1 Answer

Q: What was a difficult time you've had at your previous work place and how did you solve it

1 Answer

Describe one mistake you've made that you regret, and what you learned from your mistake.

1 Answer

Questions about how you would react if there was a frustrated customer

Questions are scripted and change. One question was about how I handled a difficult customer one time.