Customer Service Representative Interview Questions in Sacramento, CA | Glassdoor

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Customer Service Representative Interview Questions in Sacramento, CA

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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How would you respond to an upset customer (over the phone, chat or email)?

1 Answer

Simply reply how you would handle that situation, but keep it professional.

How would I handle an upset customer? What would I say or do to turn the situation around.

1 Answer

I was asked what I thought about a particular statement, which was read to me. The statement had something to do with a particular definition of manipulation and the fact that people can manipulate situations to get what they want.

1 Answer

why do you want to work there

1 Answer

Why do you want to work for this company

1 Answer

What is your beliefs?

1 Answer

What is more important, a great product or great customer service?

1 Answer

Where do you see yourself in five years?

1 Answer

Describe a time when you had an irate customer and what the outcome of the situation was.

1 Answer