Customer Service Representative Interview Questions in Saint Petersburg, FL | Glassdoor

Customer Service Representative Interview Questions in Saint Petersburg, FL

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

Sort: RelevancePopular Date

What are your strenghts

1 Answer

Q: Explain a time that you had to help a customer with an issues and you got done within the time frame?

describe a time where you went out of your way to help a customer. what was the outcome?

Explain an instance where you went above and beyond to deliver an amazing experience.

2 Answers

They asked me how I would handle conflict between employees and coworkers.

Explain a difficult situation in a customer service setting where you helped the customer and calmed them down.