Customer Service Representative Interview Questions in Saint Petersburg, FL | Glassdoor

Customer Service Representative Interview Questions in Saint Petersburg, FL

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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Tell me about a time when you had to deal with an irate customer?

Give me an example of when you went against the grain and had a unique idea amongst your peers and what was the outcome?

making sure be able to handle any situation and also handle pressure

We did role play. I was given a very insulting feedback, because, I placed the her on hold, to retrieve the information.

customer support experience etc. background

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Tell me a time when you had to deescalate a situation with either a coworker or customer.

Name a time when you had a difficult customer and how did you handle it?