Customer Service Representative Interview Questions in Saint Petersburg, FL | Glassdoor

Customer Service Representative Interview Questions in Saint Petersburg, FL

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

Sort: RelevancePopular Date

What are your strenghts and weaknesses. Why would you be a good fit here? Basic questions.

The interviewer, who is generally one of the call center supervisors, goes through a few phone calls and wants to assess if you are mentally prepared to handle the hostile atmosphere.

A time when I had to deal/ handle a frustrated co-worker