"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."
I was asked if I had customer service experience and how my computer and phone skills ranked.
I answered that I had years of experience in both customer service, retail and I was advanced in computer skills.
How long after applying did you hear from them?
After I interviewed I was told that the next training class started in a month and where and when I was to appear. I was given a urine test for drugs right after the interview, so I assumed at this point I was hired immediately. And I was. I received an email in 3 days after the drug test and background check welcoming me to the HSN family. If I only knew then what I know now, I would have ean the other way