"When hiring sales associates, employers are looking for charismatic candidates who can provide helpful advice to customers and close sales. Be prepared to answer a few scenario questions that will assess your ability to handle difficult customers, sell a product, or excel on a team. Previous sales experience is an advantage, but not necessary."
Have you ever done this before? They also asked what was wrong with a shelf in the store.
I said no. I pointed out what was wrong i,e items misplaced etc.