"Field sales teams depend on their sales coordinators to utilize their organizational skills and knowledge of policies to maximize their performance. Employers are interested in hiring candidates who are familiar with the industry that they will be working with, but also really excel in providing exceptional customer service. Be prepared to talk about what you can offer to increase profitability or efficiency in the company as this is your ultimate goal. Come with a positive attitude as you will be working alongside a team and resolving issues with customers."
What would you do if a customer cursed you out during a inbound call.
Give the customer time to vent and let my immediate supervisor know what was going on.
Absolutely nothing. Just make sure the customer is satisfied at the end of the call