Sales Rep Interview Questions


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AT&T Sales Representative was asked...November 6, 2014

How do you make people choose a product they don't want.

8 Answers

Highlight the must-have features.

First of all I will build trust and communicate with his human basic needs I will explore his feelings and wishes; what he like and what he doesn't Then I concentrate on the benifits and advantages he may got with the new products Less

Really? You don't. Understand their pain, their needs, their likely use cases, then sell them what they do need. In the long run, matching the solution to their needs is aligned with their wants and will yield a happier, more loyal, and better relationship with the brand. Less

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What salesforce product would you sell and how would you sell it?

3 Answers

Hi - how did you create a preso? Did you have something to work off of as a template? I have to beieve it would be hard to present a product you have never sold before. Less

Be well-versed in their products and services so that you can give a persuasive sales pitch. Make sure to be aware of any faults, weaknesses, or common concerns so that you can counter these effectively. Less

Learn as much as you can about their products


Describe a time where you failed, then came back to succeed

3 Answers

No kidding...

Tailor your response to focus on how you were able to recognize your error and then took action to turn it around and alleviate the situation. Since this is a sales rep interview, it's probably a good idea to highlight your communication skills if possible. Less

Have to describe a bad incident and how you overcame it.

Daiichi Sankyo

Tell me about a time you heard no over and over again, despite having a good rapport with the lead and how did you go about it?

1 Answers

I had a very specific story in mind for this STAR question. Basically, my attitude is never give up and continue being friendly though if it looks like they will never buy then I won't throw a lot of attention their way. Just maintain good rapport in case there's ever that open door of opportunity. Less


If one of your customers said no to your product what would you do to convince them otherwise?

1 Answers

Ask questions to figure out what their hesitance is and try and solve some problems that they currently have with the solutions that our products offer. Less


What can you bring to the table in this role?

1 Answers

I bring a positive energy, and am motivated, and very hardworking. I am great with people and know how to sell products and services. Less


sell me this pen. And what's your biggest weakness?

1 Answers

What sort of things do you like to write about? And when you do, do you enjoy a smooth reliable writing utensil? This is for you! My biggest weakness is that I take too much time providing customer service for clients to make sure they are happy. Some of that time could probably be spent acquiring new customers. Less

Takeda Pharmaceuticals

Tell about the time when you had to sale a product to someone who didn't know you.

1 Answers

I though this was a very elementary sales question. Any outside sales job is about prospecting potential clients through market research, obtaining meetings, and professionally pitching your product in ways that solve a prospects problem. I referred to a time I sold services to an entire board of directors. Perhaps I made it too difficult for a 3 minute response. Less

Johnson & Johnson

Tell me about a time when you went above and beyond the call of duty and how you exceeded their expectations. Not just met them, but exceeded.

1 Answers

Gave an example of a customer experience where I went to work on a saturday and sunday to do my job because that was the only time they were available. Spent over 16 hours in a weekend to educate them on a process Less

Johnson & Johnson

Give me an account in which you lost the business and what you learned from this situation

1 Answers

Told of an account that was my largest hospital that I lost the business because of I was too confident that I had all the business. Little by little a competitor was taking my business until they proposed a turnkey solution and I lost the entire account. I learned never to be to confident in an account and spend most of your time there. Less

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