Salesforce Administrator Interview Questions | Glassdoor

Salesforce Administrator Interview Questions

"Prospective employers hire Salesforce administrators to ensure that the Salesforce platform is operating properly through their project management, presentation, and communication skills. In an interview context, expect to be questioned on how you would use Salesforce to approach problems and improve upon processes. Come prepared to talk about your past projects that involved Salesforce, as well as how you plan to train employees who are unfamiliar with using this platform. Companies are ultimately looking for Salesforce administrators that will be a team player through creating a more efficient and easier environment to work in."

Top Interview Questions

Sort: RelevancePopular Date

How would you handle a project where no one really knows what they need or what exactly is wrong? In which it's difficult to get answers for the questions you asked due to lack of communication.

1 Answer

It's all about starting with vague questions: What's not being accomplished, What's the bottle neck, etc.; before moving on to specifics. Ask the same question to as many people as possible to get the best answer.

Name one time you improved a process using salesforce

1 Answer

What did I know about Salesforce governance?

1 Answer

The hiring manager stated in the first meeting of the interview process that "If you only work 8 hours per day, 40 hours per week, you will NEVER get your work done. You need to put in a lot more hours to accomplish what's expected."

1 Answer

What is my passion?

1 Answer

a) Describe in detail how your last company was set up to run its Salesforce CRM. b) Given a 1-page business scenario (a "small tech company with high sales rep turnover, losses to multiple competitors, and need for post-sales support"), how would you approach solving their problems using Salesforce?

1 Answer

Do you use Leads or Contacts?

1 Answer

They asked me to comment on/improve upon a process they had already implemented in salesforce, asking what other alternatives they could use for that process.

1 Answer

Describe what workflow means.

1 Answer

Non - Certified Developer who was Temp came up with SFDC questions - I made it to the 2nd question

1 Answer
110 of 66 Interview Questions