"Call center agents are masters of communication. Employers are looking for candidates who have superb customer service skills and can communicate clearly either online or over the phone. When preparing for an interview, make sure you are well-versed in the company's operations and main products. You may also be asked to role-play selling a product or dealing with an irate customer."
If a customer was traveling to another state for vacation how can you turn that into offering him a service or product we possibly provide?
I was unable to give him an answer because the company is military based and they didn't tell me what their company does for their customers.