Customer Service Interview Questions in Salt Lake City, UT | Glassdoor

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Customer Service Interview Questions in Salt Lake City, UT

Customer Service Interview Questions in Salt Lake City, UT

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

Top Interview Questions

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Name and actor in a movie and another actor in the same movie... so on...

1 Answer

What is your level of knowledge concerning a call center.

1 Answer

Was there anything special that you handled while at Convergys?

1 Answer

How many unplanned absences from work do you think are acceptable?

1 Answer

What is a weakness you have in the workplace?

2 Answers

What did you do at [Previous Employer]?

1 Answer

what hours are you available.

1 Answer

It was some questions related to weaknesses. Not the typical, "What is your weakness?" but more like "Tell me about a time you had to work with a manager to overcome a weakness."

1 Answer

"You have to to choose one: which is more important, being on time or being a hard worker?"

4 Answers

It was in the form of two role plays

1 Answer