Customer Service Representative Interview Questions in San Diego, CA | Glassdoor

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Customer Service Representative Interview Questions in San Diego, CA

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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Why do I want to work here?

1 Answer

What would you do if you hear other employees complaining about the job?

What is the one thing you will like least about working in a call center?

1 Answer

What is your biggest fault

1 Answer

What would you do with a difificult patient?

1 Answer

The most difficult question i guess was how many irate customers can you deal in a row.

1 Answer

Will you be willing to do marketing?

1 Answer

Explain a time when you had to work with someone you did not like

1 Answer

Basic character type questions not scripted or predictable. With a skills test at the end on SQL

1 Answer

Three words that describe you Tell us about a time a company showed great customer care What are your strengths/weaknesses

1 Answer

If you are willing to market. Hold signs, pass out flyers, calendars, etc

1 Answer