Customer Service Representative Interview Questions in San Diego, CA | Glassdoor

Customer Service Representative Interview Questions in San Diego, CA

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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What are you looking for in your position?

5 Answers

Opportunity for advancement

Customer service

Any position

I don't care about your background, tell me about you.

3 Answers

If someone came in and said they will be disabled for 9 months and they want to file for benefits, what would you tell them?

2 Answers

If something went wrong with an order of flowers for someone, how would you feel

2 Answers

Why do you want to work at Bank of America?

1 Answer

Are you comfortable talking to people?

1 Answer

Why working for the bank?

1 Answer

Are you comfortable talking to people?

1 Answer