"Sales directors are expected to set sales goals, supervise sales managers, and establish prices for the company. During interviews, be prepared to talk about previous experience in sales, management style, and challenges that you have faced with difficult clients. Your interview may also include a mock sales call with the interviewer. Employers prioritize candidates understand the challenges of sales and have the leadership skills to guide a team."
What were some of your biggest challenges in dealing with difficult clients and how did you overcome them?
Clients disgruntled because their were errors on their ads. sometimes it's the publishers fault, but many times it can be the clients error. I always remain calm, let the person speak, really listen, and then they usually calm down. At that point I assure them that we'll make it right. I explain that I will research the situation to find the best possible solution. I make them feel valued and treat their situation as top priority.