Teller Interview Questions in San Francisco, CA | Glassdoor

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Teller Interview Questions in San Francisco, CA

"Employers hiring bank tellers are looking for candidates who can provide superb customer service regardless of stressful circumstances. Expect a lot of situational or role-play questions that will assess your ability to diffuse unsatisfied customers and handle money professionally. In addition, bank tellers must also be comfortable with counting and handling bills efficiently and accurately, so come prepared to answer a mental math counting teaser."

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What are the steps you take to handle customer's transactions?

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First: Greet, welcome to (the bank's name),How may I help you? Second: Do some friendly chit chat along you do the transaction. Third: After finishing up the transaction, should look at their profile and see what kind of products/services they might need, and ask them if they have time to do that today with the personal banker, if not try to jot down their contact number and schedule an appointment with the personal banker. If not, then Finally: Tell them to have a great day and thank you for banking with us.

If you are working at BA as a teller, and one day is very busy, you are not familiar with the system and spending a long time with current customer, and other customers in the line are no patience. What would you do?

1 Answer

what do i do on a slow day at work?

2 Answers

What would you say is your greatest weakness

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how would you respond to a customer who looks agitated and wants the transaction done a.s.a.p. ?

1 Answer

what would you do if you are facing a problem with a customer and don't know how to proceed ?

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If I were to call your former supervisors what could they say about the contributions that you made to the company.

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What does it mean to be at work on time?

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A customer comes in saying another teller has mishandled their transaction from yesterday, and, as a result, checks have bounced and they have incurred extra fees from other companies. What do you do?

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Has there been a time when you were not able to communicate the message that was decoded to you? Have you ever been expected to work on the goals set by your manager and how were you able to achieve them.

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