Customer Service Representative Interview Questions in San Jose, CA | Glassdoor

Customer Service Representative Interview Questions in San Jose, CA

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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How do you work within a team? How do you handle pressure situations? Can you multi-task? Describe a team event you led? If you had to prioritize tasks, how would you do it?

1 Answer

Managers are looking for team players with retail experience. Customer Service Reps need good pr skills, ability to handle customers and difficult situations. Ability to multi-task quickly under pressure.

Why should the person next to you be the best candidate for customer service?

Safety issues, and lots of examples of customer service.

2 Answers

Any experience with customer service?

1 Answer

Do you have any experience working in a call center environment?

1 Answer