"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."
How do you work within a team? How do you handle pressure situations? Can you multi-task? Describe a team event you led? If you had to prioritize tasks, how would you do it?
Managers are looking for team players with retail experience. Customer Service Reps need good pr skills, ability to handle customers and difficult situations. Ability to multi-task quickly under pressure.