I answered the best I could to my recollection , but I still had the feeling that either she thought I was lying or I answered the question incorrectly, because then she wrote some notes and dismissed me.
Good customer service means helping customers efficiently in a friendly manner. It's one of the things that can set your business apart from the others of it's kind and to be able to help customers make the best choices for them.
this happens quite often as most in this line of work would confess. I simply explain to the crew member (at least once per week) how I realize its not exactly the golden ticket to paradise but I'm here to work just as much as they are. Sugar coating is something that doesn't wxist in vocabulary
I always tell them I will do my utmost best to accomodate, if and only if they have someone in mind that they contacted about a trip trade. As far as I am concerned, the company doesn't pay me enough to be a personal assistant to every crew member needing favors. They do the work, and I push the pencil.