Customer Service Representative Interview Questions in Scottsdale, AZ | Glassdoor

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Customer Service Representative Interview Questions in Scottsdale, AZ

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

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Years I have in customer service industry. Namely call center experience

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Was honest about what experience I had

The hardest question for me is explaining why I left another insurance company and going to work for this insurance company.

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Describe a project you have completed from start to finish.

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Tell of a time when you went above what was expected to help your client.

This job deals with patients who may have just been told they have a some sort of life threatening disease, are you able to able working with emotional people?

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Describe a time where you had to think outside the box.

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