"When applying for a position as a director, be prepared to have your leadership skills and judgement tested by many case studies. These scenarios help employers understand what kind of leader you will be for a team or department at their company, so confidence, quick thinking, and examples of how you have fixed similar problems in the past will be highly advantageous towards receiving an offer."
How do you handle conflict in the workplace
I try to speak directly with the person first. If situation not resolved, then go up a level. I used a real example to illustrate my answer.