Secretary Interview Questions

I am hard working, dedicated and very computer literate.

I am a self starter, motivated to help others or to accomplish my own work duties. I have worked in a office atmosphere, interacted with clients and assisted physicians with schedules and personal commitments. Loyal and trustworthy to my employer.

Be specific. I was a litigation paralegal before, so my "customer service" was handling needy clients. I picked one I recalled that needed extra hand holding and that I made myself available for as I felt like I gave her what she needed.

Schedule them out in advance and make sure you hit your daily goals. Ask for help when needed.

anticipation - the answer was given to me after I gave a different answer. I was told legal secretaries should be able to know what the attorneys need before being asked.

Over the years, one thing that I have constantly learned is whatever you do in life, whether it is work,home or self you have to be on top of the things. Prioritize, structure what is important and needs your immediate attention and then then go for it. Knowing and prioritizing will pave a path to success and getting things done.

In a previous position, I had members who would call in, frustrated that they were being surcharged by their insurance company, resulting in higher premiums. I had to explain to them that it was their employer who had negotiated contract terms in which surcharges were applicable and explained that by participating in certain health and wellness programs that their insurance company offered, they could bypass the surcharge altogether. While most insurance members were accommodating, we would escalate more complex cases to a supervisor for review.

I said I would prioritize, if possible. I would get both tasks done completed, no problem working under pressure.

Have you asked for a feedback session from HMM? Kohler places a heavy emphasis on the assessment results. This should shed some light as to why (or at least part of why) you were not selected.

No, I haven't - I didn't even know that was possible! What is HMM?

Could you please list the questions they asked in the first phone interview?? Thank you so much!