Secretary Interview Questions
"Companies depend on secretaries to keep teams organized by executing a variety of administrative duties. Expect questions that will evaluate your organizational, time management, and multitasking abilities. Interviewers may ask you to discuss a time when you successfully juggled multiple deadlines or were able to handle difficult callers. Though these interviews focus primarily on soft skills, you may be asked about your knowledge of relevant administrative software."
What strengths do you bring to the division?
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I am hard working, dedicated and very computer literate.
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I am a self starter, motivated to help others or to accomplish my own work duties. I have worked in a office atmosphere, interacted with clients and assisted physicians with schedules and personal commitments. Loyal and trustworthy to my employer. Less
what do you think the most important characteristic of a successful secretary is?
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anticipation - the answer was given to me after I gave a different answer. I was told legal secretaries should be able to know what the attorneys need before being asked. Less
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Over the years, one thing that I have constantly learned is whatever you do in life, whether it is work,home or self you have to be on top of the things. Prioritize, structure what is important and needs your immediate attention and then then go for it. Knowing and prioritizing will pave a path to success and getting things done. Less
Give an example of how you have dealt with and Irate client or customer.
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Remain completely silent and let the irate client vent. Assure them you will check the status of the problem, follow-though with the action you promised (apology) for any enconvenists, build trust and show the customer you understand his or her problem. (by saying the word important its helps break the venting cycle Less
Why did I want to return to corporate? What sort of placement was I looking for? What sort of business culture did I feel most comfortable in? In short, where would I be comfortable when placed.
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The economy doesn't support small businesses right now and I need to return to corporate in order to make a living. Because I like being the support that help the ones around me succeed, I am looking for an Executive Assistant position. I like knowing that other people can pay attention to making money while I keep the world around them running smoothly. Less
Give an example of a time you dealt with a difficult customer and how did you resolve the issue?
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In a previous position, I had members who would call in, frustrated that they were being surcharged by their insurance company, resulting in higher premiums. I had to explain to them that it was their employer who had negotiated contract terms in which surcharges were applicable and explained that by participating in certain health and wellness programs that their insurance company offered, they could bypass the surcharge altogether. While most insurance members were accommodating, we would escalate more complex cases to a supervisor for review. Less
Give an example of a time when you gave great customer service.
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Be specific. I was a litigation paralegal before, so my "customer service" was handling needy clients. I picked one I recalled that needed extra hand holding and that I made myself available for as I felt like I gave her what she needed. Less
Can you type 55 WPM
10 Answers