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I am hard working, dedicated and very computer literate.

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anticipation - the answer was given to me after I gave a different answer. I was told legal secretaries should be able to know what the attorneys need before being asked. Less

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Remain completely silent and let the irate client vent. Assure them you will check the status of the problem, follow-though with the action you promised (apology) for any enconvenists, build trust and show the customer you understand his or her problem. (by saying the word important its helps break the venting cycle Less

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The economy doesn't support small businesses right now and I need to return to corporate in order to make a living. Because I like being the support that help the ones around me succeed, I am looking for an Executive Assistant position. I like knowing that other people can pay attention to making money while I keep the world around them running smoothly. Less

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In a previous position, I had members who would call in, frustrated that they were being surcharged by their insurance company, resulting in higher premiums. I had to explain to them that it was their employer who had negotiated contract terms in which surcharges were applicable and explained that by participating in certain health and wellness programs that their insurance company offered, they could bypass the surcharge altogether. While most insurance members were accommodating, we would escalate more complex cases to a supervisor for review. Less

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I said I would prioritize, if possible. I would get both tasks done completed, no problem working under pressure. Less

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Be specific. I was a litigation paralegal before, so my "customer service" was handling needy clients. I picked one I recalled that needed extra hand holding and that I made myself available for as I felt like I gave her what she needed. Less

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Yes

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5 years