"Employers are looking for security officers who are dedicated to protecting people through their attentiveness to detail and ability to detect danger. Expect interviewers to inquire about your physical fitness and ability to handle a tense or potentially harmful situation. Security officers may work closely with customers, so be sure to emphasize that you possess great interpersonal skills."
. How would I talk with an angry person?
I passed, with ease, all the interviews, as I have a B.A. in Psychology, from San Francisco State University. I can cope with difficult people. When an angry person confronts me, I listen, acknowledge, allow the person to vent, let the person know that he has important ideas to express but that I like to say them in a different way, I take a break, I separate the exploding person from the clients and escort him to another room and negotiate a solution.
When I encounter angry individuals, I listen and try to empathize with them. I try to understand their issue and see it from their point of view. If the issue is not clear I will ask relevant questions and listen for a response. I do this while maintaining a reasonable and safe distance. If the angry person is a direct threat to the safety and well-being of others, I will put myself in danger to prevent violence against another.