Senior associate Interview Questions


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Senior Customer Service Associate was asked...March 14, 2022

Did they ask about the process?

8 Answers

I gave details information to them

Not yet

I cannot receive anything

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Asked me in detail about my previous work experience.

7 Answers

Thank you sir.

Hello I gave Interview for this particular role today. How soon can I get updates on the results.? Less

If you are done with the interview yesterday, it might take 6-20 days to get an update regarding the results! The result will be in the form on an email. Check your registered email id regularly. Check the spam folder too. Cheers! Less

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Clinton Health Access Initiative

What CHAI value do you resonate with

7 Answers

My resonate is the readiness for the CHAI Organization in supporting the Country Government in the prevention, management and the control within the target group using her SRMNCH programs and also working in line with the WHO Global guidelines. Less

In addition, is the Monitoring sincerity and timely feedback as corrective measures/actions taken where applicable when the CHAI Organization Authority supported NPHCDA Agency on HFs Mentoring and Supervision activities through Abuja CHAI Office while I led the NPHCDA Team with the CHAI Team to Niger, Kaduna & Enugu States respectively. Less

1. Collaboration and Partnership with the Country Government in the reduction and control of mortality and morbidity cases through the SRMNCH program and strengthening the work force via capacity building of the HWs making PHC services quality better and stronger. Less

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Cognizant Technology Solutions

1. Give background 2. How I will respond to a particular scenario etc

6 Answers

Sir I want to get more knowledge and bulid carrer in data analyst by Cognizant

I know about datascince python autocad GUI machine learning

Worst interview I ever had, Nothing interesting nor encouraging..

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Harbor Freight Tools

How to handle a dissatisfied customer.

5 Answers

Focus, listen and take notes of the actual issues. Read back to the customer to confirm you gave it right. Ask for “Is there anything else?” Keep writing until customer runs out of complaints, calms down, and feels heard and usually is now tired. Ask Customer how he/ she feels the situation should be resolved. Repeat back. Tell Cudtomer your range of authority to be able to approve what they want done. If I can do it and it’s reasonsble. I do it and do something extra asking if the extra thing would be valued. ( like 20% off next purchase) 2. If I can’t do what he/ she wants done, I explain why and come as close as possible. Get agreement and understanding. If he/ she doesn’t agree, offer to escalate to higher level - and point out time delay for hearing back and may not get a better resolution. Bottom line, when possible I try to provide a value added additional at 33% higher than expectation. Why - because bad news travels very fast. Great news goes viral these days. Yelp and other review sites can make a difference. At Harbor Freight Going the extra mile doesn’t have to be a high cost. One store had a guy come out from warehouse and assemble a replacement item because first box had missing parts. He saved me so much time and buying extra tools. That was four years ago. Do you know how many people I’ve told and repeated to and why I shop Harbor Freight? 15 minutes of effort and I bet I’ve brought the store thousands in sales. Less

Apologize for whatever inconvenience was caused upon them and see if the manager could do anything about it Less

Listen to the customer, stay calm and address their issues or concerns as soon as possible. Less

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McKinsey & Company

Estimate size of vehicles fleet in a large city

4 Answers

"Define" large city to mean 10 million people+, but assume 10 million to keep the math feasible Assume that those living under the poverty line cannot afford cars - this takes 30% or 3 million people out of the running Out of the remaining 7 million people, assume that 30% are under 18 and another 20% are over 65 and thus are unlikely to drive a car themselves This leaves a potential car-owning population of 3.5 Million people Assume that there are 2 types of cities - ones with great public transport (e.g., NYC, San Francisco) and others with poor public transport (e.g., Dallas) In the former, only about 20% of the potential car-owning population is likely to hassle with owning a car, but in the latter 70% of the potential owners may opt for a car. Thus the range of cars that I'd expect to see in a city of 10 million is somewhere between 700K and 2.45M. Oh and by the way, I am assuming that this is a city with enough infrastructure (e.g., roads, parking, gas stations) to support cars for this many people. Less

Wouldn't it be simpler to go this route: ~300M ppl in the US ~3 ppl/ household ~100M Household Assuming there are ~1.5-2 cars per household in teh US (mostly rural population, rely on cars a lot, even large cities and counties rely on cars: Bay Area, Seattle, Florida. The only place I think the majority of people won't own a car is NYC which has ~8M ppl). Going from the assumption that there are ~1.5 car / HH in the us that would bring the number of 150M cars in the US from households. Assuming this represents 70% of all cars in the US we could add an additional 30% for commercial fleets, cabs etc.. bringing our final number to ~200M cars in the United States. The number of vehicles in the US in 2015 was 265M including trucks etc... so our estimate is in the right ballpark. Less

This is a simple market-sizing question. Therefore you need to make assumptions on the numbers, for example... Assume large city = 5 million people Assume 60% own a car, the rest use public transport = 3 million people Assume 50% of these people work in an office = 1.5 million people Assume 10% of these people are middle to top mgt = 150K people Therefore size of the vehicles fleet in a large city = 3% of population of the city This is an example of how it can be done. They are not looking for the exact number! They won't to know how you you break a problem down. Less

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Tell us about yourself ?

4 Answers

I have been worked with genpact as well

In genpact I was in a backend process used to work there for AON insurance

Currently working in CHAT process

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Prophet Brand Strategy

Why do you want to come to Prophet

4 Answers

Great opportunities - to travel, work and grow Overall very good people Very good learning in short period of time Less

Great opportunities - to travel, work and grow Overall very good people Very good learning in short period of time Less

Great opportunities - to travel, work and grow Overall very good people Very good learning in short period of time Less

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Cognizant Technology Solutions

Questions on core java

4 Answers

Questions on JMS

I do have same issue, did you guys received any calls/offer letter?

No offer

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Oberoi Hotels & Resorts

What will you do if a client wants to have you as his girlfriend?

4 Answers

Politely decline him and refer him to the manager

you can simply answer that my job is not permit me to do that also you can speak to my manager to help you Less

I would politely decline while boost his ego, for he is a client and he should be happy. Also I will assure him that the woman he ends up with will be the luckiest. Kind of like this "I would love to, Mr.Rajesh but I am not ready for a relationship. Also my job does not allow me to have personal relationships with the clients. I am so sure the woman who ends up with you will be the luckiest woman in the world. Unfortunately I am the unlucky one. " Less

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