Senior Customer Service Representative Interview Questions

To provide supplemental income; it fit the time that I'm available to work; I've always rented from enterprise so thought it'd be a great opportunity to be on the other end.

how you learned about Synovus? what prompted you to apply for the position? I think the process it a little long, first you have to fill out 2 applications, take a 45 minute assessment and 3 interviews but if you are really interested in the position you wont mind.

I talked about doing a conference call with another department when a new customer was being transferred constantly by previous representative. Having the patience to thoroughly explain the issue to the customer. Use the STAR method.

after doing my research that I've done On enterprise this seem like a place where I can grow and become more then just a entry level employee

Depends, if you hire me, I then see myself working my way into management.

It was extremely hard for me to pin down a number, and I found the question rather offensive.

What is starting pay?

I thought long and hard about my weaknesses and did not want to give a cookie cutter answer. I don't know spanish and it is a language that is used often and wish I did learn it. So my answer is one of my weaknesses is that I do not know a 2nd language that could be useful in today's business world