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Senior Customer Service Representative Interview Questions

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“This was on a questionnaire they gave me: "What is the least amount of money (per hour) you are willing to accept?"”

“In an effort to test your basic knowledge of business acumen, how can Fedex improve public perception in regards to other competition, e.g. UPS. In order to give the company a leading edge in an...”

“How do we know that you will not leave this position suddenly or abruptly?”

“Why do you want to work for this company”

“Why did you apply for the position?”

“How would you handle an upset customer calling in because he is unable to log into his account online and make his payment?”

“For me the most difficult was the assessment it was 45 mins long.”

“Give me an example of great customer service and be specific from a prior job?”

“I prepped for the interview, so I was prepared for the questions, probably the question where do see yourself in five years.”

“The questions were pretty straight forward. Mostly the usual - Weaknesses, strengths, where do I see myself in a year, 5 years etc.”

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