Senior Customer Service Representative Interview Questions
Senior customer service representative interview questions shared by candidates
Top Interview Questions
This was on a questionnaire they gave me: "What is the least amount of money (per hour) you are willing to accept?" It was extremely hard for me to pin down a number, and I found the question rather offensive. What is starting pay? |
How do we know that you will not leave this position suddenly or abruptly? |
How would you handle an upset customer calling in because he is unable to log into his account online and make his payment? |
For me the most difficult was the assessment it was 45 mins long. |
In what ways have you Surprise & Delighted a coworker |
In an effort to test your basic knowledge of business acumen, how can Fedex improve public perception in regards to other competition, e.g. UPS. In order to give the company a leading edge in an industry where the customer has choices in shipping, Fedex strides to separate themselves by providing excellent customer service and community awareness and visabiity. |
Why do you want to work for this company |
Why did you apply for the position? |
I prepped for the interview, so I was prepared for the questions, probably the question where do see yourself in five years. |
The questions were pretty straight forward. Mostly the usual - Weaknesses, strengths, where do I see myself in a year, 5 years etc. |
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