Senior Customer Service Representative Interview Questions | Glassdoor

Senior Customer Service Representative Interview Questions

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Senior customer service representative interview questions shared by candidates

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This was on a questionnaire they gave me: "What is the least amount of money (per hour) you are willing to accept?"

2 Answers

It was extremely hard for me to pin down a number, and I found the question rather offensive.

What is starting pay?

How do we know that you will not leave this position suddenly or abruptly?

1 Answer

How would you handle an upset customer calling in because he is unable to log into his account online and make his payment?

1 Answer

For me the most difficult was the assessment it was 45 mins long.

1 Answer

In what ways have you Surprise & Delighted a coworker

1 Answer

In an effort to test your basic knowledge of business acumen, how can Fedex improve public perception in regards to other competition, e.g. UPS. In order to give the company a leading edge in an industry where the customer has choices in shipping, Fedex strides to separate themselves by providing excellent customer service and community awareness and visabiity.

1 Answer

Why do you want to work for this company

1 Answer

Why did you apply for the position?

1 Answer

I prepped for the interview, so I was prepared for the questions, probably the question where do see yourself in five years.

1 Answer

The questions were pretty straight forward. Mostly the usual - Weaknesses, strengths, where do I see myself in a year, 5 years etc.

1 Answer