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Senior Customer Service Representative Interview Questions

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Senior customer service representative interview questions shared by candidates

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Why do you want to work for Amazon and what makes you a qualified candidate?

Give me an example when you had to deal with a difficult customer ?

Name a time where you had to go above and beyond to help a customer with a request.

Whats the toughest position youve been in?

1 Answer

Name a time where you had to diffuse a difficult situation.

They asked why I felt I would best fit their company.

1 Answer

Tell me about a time you went above and beyond for a customer?

1 Answer

What are your strong points? What are your weaknesses? Program Experience? Customer Service Experience?

Are you willing to work long hours.

1 Answer