Senior customer success manager Interview Questions

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Senior Customer Success Manager interview questions shared by candidates

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Amplitude
Senior Customer Success Manager was asked...June 26, 2020

The last section of the onsite is a presentation where you, the interviewee, choose any topic you want to teach them about.

2 Answers

I picked a topic I felt like could be unique and interesting, and something where there was easy to find facts about the influence of what they were learning- how much money would be at stake, how many people would be experiencing the work, etc. They ask that you teach it in a "technical" way, which I interpret as giving a full understanding of end to end execution. Less

Hey, Choosing any topic of your choice and then presenting is clear but I am not so sure about the technical aspects that you bring out for the topic. Can you be a bit more specific about the questions asked? Less

CaliberMind

Upload your resume to LinkedIn for consideration

1 Answers

Uploaded Resume to LinkedIn but then received confusing response.

Carbon Black

Why I wanted to leave my current role?

1 Answers

I explained that my current situation had not ruled out to be the right role for me and I was interested in getting back into customer type role in cyber security space. Less

LoyaltyLion

What have you worked for the hardest in your life?

1 Answers

I answered that it was my Masters degree and explained why.

Reputation

What top 3 things are you looking for in a company?

1 Answers

Tell me about what you did at this position or that position.

FRONTSTEPS

Which Star Wars or Marvel character do most closely relate to?

1 Answers

Beats me, I don't watch those movies. But, I like Spiderman and if I was forced to I would look at CS through the lenses of Spiderman. Like Spiderman, a good CS team is required to move quickly, bounce from topic to topic,(or, customer to customer) and execute efficiently. Less

Guru Technologies

Describe a time when you handled a difficult customer situation.

1 Answers

I shared a couple of examples from my experience and summarized my approach to handling these inevitable situations that arise when managing customer relationships. Less

Getaround

Asked me a lot of questions on What "Customer Success" meant to me?

1 Answers

The director of Happiness didn't know what CS was and was hoping that I would educate them for free to their team. Very disappointing long process with no results. Less

VidCruiter

What are some important KPIs in SaaS and how do you achieve them.

1 Answers

Churn, retention, CSAT and then describe my approach.

Learning Without Tears

Are you free for a call next week?

1 Answers

Not without knowing the salary range up front.

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