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Senior customer success manager Interview Questions

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Upload your resume to LinkedIn for consideration

1 Answer

Uploaded Resume to LinkedIn but then received confusing response.

Asked me a lot of questions on What "Customer Success" meant to me?

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What top 3 things are you looking for in a company?

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The on-site is comprised of four sections they prep you for. The first is to see how you handle a book of business, and standard success tasks/common scenarios.

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Why I wanted to leave my current role?

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Give an example of a customer success? What made it a success?

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Which Star Wars or Marvel character do most closely relate to?

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What if the project goes haywire and nothing works, and client is very unhappy?

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When onboarding a new brand that you know has unattainable KPI expectations, how would you handle the initial conversation?

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I was given a project related to the company's products.

1 Answer