Senior customer success manager Interview Questions

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Senior Customer Success Manager interview questions shared by candidates

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Amplitude
Senior Customer Success Manager was asked...June 26, 2020

The last section of the onsite is a presentation where you, the interviewee, choose any topic you want to teach them about.

2 Answers

I picked a topic I felt like could be unique and interesting, and something where there was easy to find facts about the influence of what they were learning- how much money would be at stake, how many people would be experiencing the work, etc. They ask that you teach it in a "technical" way, which I interpret as giving a full understanding of end to end execution. Less

Hey, Choosing any topic of your choice and then presenting is clear but I am not so sure about the technical aspects that you bring out for the topic. Can you be a bit more specific about the questions asked? Less

Carbon Black

Why I wanted to leave my current role?

1 Answers

I explained that my current situation had not ruled out to be the right role for me and I was interested in getting back into customer type role in cyber security space. Less

Learning Without Tears

Are you free for a call next week?

1 Answers

Not without knowing the salary range up front.

CaliberMind

Upload your resume to LinkedIn for consideration

1 Answers

Uploaded Resume to LinkedIn but then received confusing response.

FRONTSTEPS

Which Star Wars or Marvel character do most closely relate to?

1 Answers

Beats me, I don't watch those movies. But, I like Spiderman and if I was forced to I would look at CS through the lenses of Spiderman. Like Spiderman, a good CS team is required to move quickly, bounce from topic to topic,(or, customer to customer) and execute efficiently. Less

Amplitude

The on-site is comprised of four sections they prep you for. The first is to see how you handle a book of business, and standard success tasks/common scenarios.

1 Answers

This felt very conversational and not like an interrogation, which some interviews can feel like. Here, I shared my experience, and ways I had worked with customers to achieve their goals with the products I had been supporting in the past. Less

Greenhouse Software

How do you collaborate, how do you take ownership, name a difficult time you had to deal with a client, etc.

1 Answers

Straight forward with my experience at another SaaS company, I told them how I handled expectations with my clients and how I collaborated. Less

Go1

Go1 Customer Success Manager - Case Study Timing (60 mins) 1) 20 mins case-study presentation by candidate 2) 10 mins questions on presentation by interviewers 3) 20 mins experience and behavioural style questions 4) Optional: 10 mins questions from candidate Scenario Your account portfolio of 100 customers is currently experiencing a high churn rate of 25%. Design an action plan outlining the steps and resources you’ll need to turn your portfolio around (by reducing churn) over the following 3 months?

1 Answers

I genuinely enjoyed the case study presentation. They are a great opportunity for employers to gauge candidates in as accurate a scenario as possible, and a lot of fun to deliver. Less

Persado

How would you describe Persado to a friend that didn't know about what we do in 2 sentences max.

1 Answers

I responded with a bit of a run-on sentence of their value prop that was valid, which we laughed about after and actually helped build a rapport. Less

Persado

Describe your background and interest in Persado.

1 Answers

What project management/organization tools have you used to ensure timelines are met? Less

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