I said that I am generally an easy-going person, used to deadlines, treat colleagues with respect--but also believe there would be less freaking out if a standard procedure and timelines were developed to ensure a smooth proposal development process and minimize last-minute panic.
No, I am not familiar with any accounting software but I am quick to learn. I have been with different banks and are able to learn the different interent based systems and applications that they have in no time and are able to train the clients effectively on the phone or in person. I can definitely come to up to speed with any projects after given such training.
My answer: 1. Pause or isolate the problematic process/workflow if possible 2. Study the logs and relevant data 3. Try to reproduce locally (in a sandbox) 4. Try to reproduce in staging environment 5. Add and deploy fix, enable the process/workflow back 6. Follow up with affected customers via support
I explained a recent experience in which my predecessor chose to ignore a critical condition of approval on her project, which had been turned over to me. I explained how I meet with my organizations principals, gained their blessed and immediately scheduled a meeting with the city's engineering and public works department. It took me jumping in, evaluating the issue, determining the best possible solution for all, and work with and manage my team flawlessly. It is a complete success and I met my deliverable deadline.
Working with my previous employer required high levels of critical thinking and ultimately decision making. Having that accountability has prepared me to have a level of autonomy to complete day to day functions working hand in hand with teammates, but requiring little assistance.