Senior Mortgage Loan Processor Interview Questions


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AnnieMac Home Mortgage
Senior Mortgage Loan Processor was asked...September 21, 2021

things like what would you do if you had an upset borrower

1 Answers

I really do not like this one due to the fact that it is NOT an open and shut answer, how long has the procdess been? What type of loan are we doing? Is the Borrower self employed? Its going to depend on a lot of things Less


How do I handle customers that are defensive, upset or confused about the mortgage process?

1 Answers

Customers are handled upfront with a detailed walk through of the loan process so that they are fully aware. This is an email and verbal conversation. Customers get upset when they do not understand the process or where they are in the process or how much they impact the process with submission of requested documentation. Keep your customers abreast and under promise so that you can over deliver. Customers are the key! Less

New American Funding

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