Senior Operations Analyst Interview Questions | Glassdoor

# Senior Operations Analyst Interview Questions

116

Senior operations analyst interview questions shared by candidates

## Top Interview Questions

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Aug 31, 2011

### Senior Operations Analyst at Capital One was asked...

Aug 31, 2011
 CASE: Recovering Written-off Past Due Balances 6 months past due, avg \$2000 balance, 15% pay in full, profitable? If introduce settlement option for 60% of balance, 10% pay settlement but 5% of them dont pay in full, better choice? With new model, now 9% pay in full, but with settlement option now 10% take settlement but a third of original payers dont pay in full, better? etc. (poorly worded and confusing case. unhelpful vague interviewer, arggg, cost me the job).3 Answersmake sure to clearly differentiate and calculate the "no settlement" and "settlement" scenarios in each variation, and understand the relationships between the two.Hi Sir, Can you explain the no settlement/settlement scenario for one of variations. I am not able to understand the question. Assume 100 people own a loan For 1st Variation - Avg 2000\$ balance, 15% pay in full Payment Received = 15*2000 = 30000\$ Loss = 85*2000 = 170000\$ How can i tell if its profitable (compare to what) with this info ? For 2nd variation With Settlement - 60% of balance = 2000*0.6 = 1200\$ Payment = 10*1200 = 12000 \$ 5% don't pay in full ? Does it mean they pay some % of settlement amount (1200) ? Also for no settlement option for this variation, whats the data ? For new model (is it same as 2nd variation - 60% of balance?) without settlement - 9 % pay in full = 9*2000 = 18000 with settlement - 10% take settlement = 10*1200 = 12000 3rd of original payers = 3rd of 9% = 3% don't pay in full (what does this mean, do they pay less than 1200\$ for each of them or zero dollars) If you could guide with one of the variations, i would be able to understand the problem.one third of original payers i.e. 33.33 payers, assuming that there are 100 payers in all.

### Senior Operational Risk Analyst at Union Bank N.A. was asked...

Aug 12, 2012
 Why are you looking for work here?1 AnswerThe weather

### Senior Operations Analyst at Ryder System was asked...

Apr 8, 2014
 What is most important while comparing charts in the reports. (Unexpected) what is IRR, R square, joins, v lookup.1 Answerkeep the range of both the charts same

### Senior Operations Analyst at Capital One was asked...

Jun 15, 2011
 Case based on Credit Cards. Mostly driven by probabilities and expected value. 1 AnswerTry to identify what logical branch matters.

### Senior Operations Analyst at Capital One was asked...

Aug 31, 2011
 CASE: Alumni Affinity Program partner w universities for branded cards for grads, good idea? avg apr, cost of capital, avg balance, avg credit limit, percentage of charge offs, etc. Read a chart, draw a loss rate curve and interpret various meanings.1 Answerprofit is APR-COC. Revenue is per balance, but charge offs would be per credit limits.

### Senior Contact Center Operations Analyst at Bluestem Brands was asked...

May 28, 2012
 Describe how you would measure customer service.1 AnswerQuantitative measures are imperative, even though it's a typically a relatively qualitative field. I put more stock into customer behavior, rather than self-reported c-sat scores, because behavior is what affects the bottom line.

### Senior Operations Analyst at Capital One was asked...

Aug 31, 2011
 Behavioral (3 q's per 45 minute interview): A time you called on an "expert" to complete a task or problem. A time you faced an obstacle to a project being on-time. A time you needed to learn something new for a project. A time when you persuaded others to see and accept your view. A time when you needed to organize and manage a new assignment while continuing a current assignment. A time when you significantly and quickly adapted plans to the changing goals of a project or team.1 AnswerHave 8-10 good management stories ready, half positive, half negative that turned to positive, and you can slot them into the answers as they fit.

### Senior Operations Analyst at Walmart eCommerce was asked...

Mar 2, 2012
 What is Layer 8 of the OSI model1 AnswerNone.

### Senior Operations Analyst at Deutsche Bank was asked...

Jul 15, 2014
 What excel functions do you know besides vlookups and pivot tables?1 Answernone
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