Senior sales associate Interview Questions | Glassdoor

Senior sales associate Interview Questions


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How to handle a dissatisfied customer.

5 Answers

Having had real world experiences in retail, I have dealt with this many times and 8 out of 10 times the following is how I handle it. Look the customer in the eye, listen to their complaint and find a resolution that turns the customer's experience from a negative upon arrival to leaving with a positive and very satisfied customer that will definitely return over and over.

See how to lighten the tension appropriately ,in a timely manner

Listen to the customer, stay calm and address their issues or concerns as soon as possible.

"How can Grassroots help you grow as a person?"

1 Answer

How would I go about selling a comb to a bald man. How much would I loan on a Colonosocopy scope.

1 Answer

Are you a self motivated, problem solver?

1 Answer

Do you know how the sales channel side works?

1 Answer

Do you have a dog? (Say yes and you'll be hired)

1 Answer

1. Tell us about a time in sales where you had to overcome objections. 2. Tell us about a time when you went above and beyond for a customer. 3. What do you know about Orange Theory and why do you want to work here?

1 Answer

Do you have what it takes to work here long term

1 Answer

How comfortable are you contacting people you know about their life insurance needs?

1 Answer

Are you willing to pick up extra shifts at inconvenient times for other co-workers?

1 Answer
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