Senior support engineer interview questions shared by candidates
What 3 mistakes of your career have you learned from, and how would you avoid committing them again?
The hiring manager asked this one several times in various different forms. I explained some examples of when I made mistakes on a project and how I learned from them. She was suspicious of my answers and continued to press me on them. Given that I was being honest, up-front, and communicating politely and clearly, it was very off-putting that my integrity was already being questioned.
There were no unexpected questions during my interview, but I expect that is more because of my tenure with the company. Also I had worked extensively with people in that organization and the hiring manager was able to ask around about me before the interview. Your mileage may vary. Again, it depends on how much knowledge you have of Avaya systems. If you have none, it isn't much of and issue. Expect more questions around how you would handle certain customer scenarios and generic telecom and networking questions.
Very detailed, low-level networking questions about OSI layer 2 and 3 protocols. I was stumped and had trouble understanding how a support role would need to know that instead of a network admin.
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