Senior Technical Support Engineer Interview Questions | Glassdoor

Senior Technical Support Engineer Interview Questions

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Senior technical support engineer interview questions shared by candidates

Top Interview Questions

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What was your most difficult customer situation?

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They want to know how you can handle tough situations and understand your soft skills

installing and utilizing their vault, which is usually the bulk of the interview assessment explained in (2)

1 Answer

Very detailed, low-level networking questions about OSI layer 2 and 3 protocols. I was stumped and had trouble understanding how a support role would need to know that instead of a network admin.

No difficult questions. All were mostly standard. A great personality will get you through many times.

"Describe the worst mistake of your career and how you handled it"

There was no difficult questions. I have 20 years of experience in my field, and 13 years of it in this company

With the recruiter it was about usual HR question. Then technical and behavioral in the second round. And during onsite it was mostly problem determination skills mainly on database and hadoop.