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Senior Technical Support Manager Interview Questions


Senior technical support manager interview questions shared by candidates

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Explain technically about our main solution or what we are trying to solve with our products?

1 Answer

Had to explain many things from my technical era. I am sure I got some answers wrong, but the interviewer wanted to know if I was knowledgable enough for the hiring level to talk technically to customers and employees.

Typical; questions about: experience with direct reports, why wanting to manage, would it make a difference becoming a manager of past peers, how you would handle yourself on a manager team, what is important to you as a leader, what makes you a leader?

1 Answer

Multiple questions about how to address and improve under-performing direct reports.