Senior technical support specialist Interview Questions | Glassdoor

Senior technical support specialist Interview Questions

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senior technical support specialist interview questions shared by candidates

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Basic questions pertaining to the role.

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With my knowledge of my field.

"An angry customer says his computer isn't working. What would you do first?"

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Was I willing to work second or third shift?

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What do you think you will find most difficult about fulfilling the criteria of this job?

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They asked about my experience and the type of work I was involved in on previous jobs

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"Tell me about your current role." "What were some of the challenges you faced in your current role?" "How do you approach escalated/irate customers?"

Generic situational questions, such as how I would handle an escalation or upset user. Experience with specific software, etc..

I was asked to explain one task in basic terms so that anyone could follow the directions.

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What would you do if the company implemented a policy you disagreed with?