SERVICE ADVISOR Interview Questions | Glassdoor

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SERVICE advisor interview questions shared by candidates

## Top Interview Questions

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### Support Engineer at A10 Networks was asked...

Nov 17, 2011
 If you have three people standing, all facing the same direction, each person can see the color of the hat of only the person directly in front of them (which can be either black or white). There are two hats of each color (four total). The hats are placed on the persons' heads one at a time, starting with the one in the very front. When someone knows for certain what color hat they have, they need to declare that they have discovered the color of their hat. In this scenario, no matter which hats are distributed, at least one person can be certain of their hat color. What are these scenarios, and what are the probability distributions for each?3 Answersthe person which is standing in MIDDLE can answer correct. the reason is,since the last person is not answering the colour of his hat,it means he can see two different colours of hats in front of him.so the person standing between them has to conclude that the colour of his hat would be just opposite of the person's hat,standing in front of him.samar's answer would be correct if the problem allowed each person to see hats being worn by *ALL* people in front of them. However, the original question posted said "each person can see the color of the hat of *ONLY* the person *DIRECTLY* in front of them." I think the original question was incorrectly worded. As it is stated, I don't think anyone can know the color of their hat, since nobody has more than one piece of information to start with.There is also the problem of assuming the hat are placed on the head of each in alternate colors otherwise, the last person would see 2 of the same color in front of him thus giving him the solution to his color, providing the person sees both person in front of him as well

Jan 5, 2016
 Are you willing to start at the bottom?3 AnswersNO.I am sorry to hear that things didn't go your way. We are looking for service advisors right now just like we were last month. If someone has experience as a service advisor we would certainly consider hiring them. Many times we hire people who have no real advisor experience as a porter first. This gives them a chance to learn all of the needed skills to be successful.I am sorry to hear that things didn't go your way. We are looking for service advisors right now just like we were last month. If someone has experience as a service advisor we would certainly consider hiring them. Many times we hire people who have no real advisor experience as a porter first. This gives them a chance to learn all of the needed skills to be successful.

Mar 3, 2019
 How do you feel about higher education?1 AnswerI am a lifelong learner.

Dec 6, 2013
 Nothing comes to mind. Pretty casual.1 AnswerLonger than I would have preferred process. Manager constantly interrupted during 1st and actually left office durind 2nd interview, leaving lead advisor to complete the interview.

Dec 12, 2013
 The same questions over and over.......What was a time when you had an irate customer and how did you handle it? over and over and over2 AnswersWith professionalism and customer care.I kept a smile and proceeded to try to help the customer and if the customer did not want help from me I will then go to get the manager so that he/she can fix the problem

Nov 5, 2015

Mar 5, 2015
 What experience you have1 AnswerImport technician before medical issues made for a career change.

Aug 5, 2015
 One question was how many days I had missed in a certain period of time at my current job.1 Answerhonestly