Service Delivery Manager Interview Questions | Glassdoor

Service Delivery Manager Interview Questions

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Service delivery manager interview questions shared by candidates

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How do you know when you are providing great customer service.

2 Answers

When I am not involved in a critsit/escalation situation.

In my case, I am a field service engineer. I get repeated request from customers they want me back. My boss never had any complaints about my service. In 26 years, on various types of equipment, and 3 companies, I have only had 2 complaints.

Thank you for the interview, I still have to interview five more people

1 Answer

Where do you see yourself in five years?

1 Answer

What is your favorite Disney character?

1 Answer

Tell me about a time that you worked conveying technical information to a nontechnical audience. Because we work with DR Coorindators often they may not be as technical as we are or the teams we work with daily. They need to understand how to manage the information we present to ensure the technical teams understand the requirements of our requests.

1 Answer

What do you think about validation?

1 Answer

Indicate where in your careers have you performed this role.

1 Answer

Tell us about a business you have been involved with to make major changes or implement new processes.

1 Answer

Years of expierence , type of work environment and type of systems / applications I supported.

1 Answer

What is your current salary from someone who would not be in my management chain

1 Answer
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