Service Delivery Manager Interview Questions | Glassdoor

Service Delivery Manager Interview Questions

97

Service delivery manager interview questions shared by candidates

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How do you know when you are providing great customer service.

2 Answers

When I am not involved in a critsit/escalation situation.

In my case, I am a field service engineer. I get repeated request from customers they want me back. My boss never had any complaints about my service. In 26 years, on various types of equipment, and 3 companies, I have only had 2 complaints.

So why are you considering leaving Novitex?

1 Answer

Tell us about a business you have been involved with to make major changes or implement new processes.

1 Answer

What do you think about validation?

1 Answer

What do you do when you are not working?

1 Answer

Interviewer: "Do you mind if I teleconference in my executive to listen? By the way, avoid getting overly detailed while he is on the line as he is a bottom line, results-oriented person."

1 Answer

This title is only temporary, would you be willing to switch to another role, title after three months?

1 Answer

What is your current salary from someone who would not be in my management chain

1 Answer

Where do you see yourself in five years?

1 Answer

Thank you for the interview, I still have to interview five more people

1 Answer
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