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Service delivery manager Interview Questions

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How do you know when you are providing great customer service.

2 Answers

When I am not involved in a critsit/escalation situation.

In my case, I am a field service engineer. I get repeated request from customers they want me back. My boss never had any complaints about my service. In 26 years, on various types of equipment, and 3 companies, I have only had 2 complaints.

Are you good at self driven career development

1 Answer

Lots of prior history examples requested.

1 Answer

Tell me about your past experience which makes you a good fit for this position

1 Answer

Tell us about a business you have been involved with to make major changes or implement new processes.

1 Answer

They want to make sure you understand the rules and regulations of being a professional driver, work well with customers and can solve problems. They will ask about a time when you had to solve a problem.

1 Answer

tell me about your previous experience

1 Answer

What is your favorite Disney character?

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What do you do when you are not working?

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How do you deal with a troubled customer?

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