Service Desk Agent Interview Questions | Glassdoor

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Service Desk Agent Interview Questions


Service desk agent interview questions shared by candidates

Top Interview Questions

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How would you mange a call when the caller is really upset at your performance and you not able to help.

1 Answer

Reassure the caller that you are doing everything possible to help and If you can you will get some one that can.

Name a time you: motivated a team, accomplished a goal, dealt with a complicated client issue.

1 Answer

Printer is connected to network and showing on desktop as installed printer, File has been sent to the print server and awaiting to be printed but no document is printed.

1 Answer

What creative processes have you provided to your current or past employers

1 Answer

I didn’t think anything about the interview was difficult

Why do I feel I would fit in well with Discover and the Service Desk Position

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