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Service Desk Agent Interview Questions

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Service desk agent interview questions shared by candidates

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How would you mange a call when the caller is really upset at your performance and you not able to help.

1 Answer

Reassure the caller that you are doing everything possible to help and If you can you will get some one that can.

Name a time you: motivated a team, accomplished a goal, dealt with a complicated client issue.

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Printer is connected to network and showing on desktop as installed printer, File has been sent to the print server and awaiting to be printed but no document is printed.

1 Answer

What creative processes have you provided to your current or past employers

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I didn’t think anything about the interview was difficult

Why do I feel I would fit in well with Discover and the Service Desk Position

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