Service Desk Analyst Interview Questions | Glassdoor

Service Desk Analyst Interview Questions

"Companies depend on service desk analysts who are reliable, punctual, and organized to support office and information systems. During an interview, you may be asked about your familiarity with helping others remotely, knowledge of troubleshooting, and how you can provide excellent customer service under stress. In addition, you may have to simulate a phone call with a customer whose internet, iPad, or printer is not functioning."

Top Interview Questions

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Have you used remote deployment systems?

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I have used Remote Desktop and RIS.

We simulated a tech support call.

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"what would you do if you were shot in the face with a Nerf dart?" " What was the latest book you read?" "if you could say one thing to a past employer, with out repercussions, what would it be?" "what kind of weird would you bring to the GSD" "what's your favorite food"

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How would I handle a specific issue?

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Help! My internet isn't working! What do I do?

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How do you feel working in a ethnically and religiously diverse environment?

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How often do you sacrifice personal time for work?

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Typical "how you handle a difficult customer" questions - internal customers in this case.

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"Tell us a time you failed in a situation of adversity."

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The most difficult question for me is always what are my biggest weaknesses. My biggest weakness is that I tend to be nervous in an interview, but there was no nervousness in this interview.

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