Service Desk Analyst Interview Questions | Glassdoor

Service Desk Analyst Interview Questions

"Companies depend on service desk analysts who are reliable, punctual, and organized to support office and information systems. During an interview, you may be asked about your familiarity with helping others remotely, knowledge of troubleshooting, and how you can provide excellent customer service under stress. In addition, you may have to simulate a phone call with a customer whose internet, iPad, or printer is not functioning."

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Have you used remote deployment systems?

1 Answer

I have used Remote Desktop and RIS.

We simulated a tech support call.

1 Answer

What is your greatest strength?

2 Answers

How do you do a continuous ping?

2 Answers

Show me how to uninstall internet explorer

2 Answers

How does a router and modem work? How can you troubleshoot if someone's wifi is down? How have you dealt with a difficult situation in the past?

1 Answer

Whats your favoirte place to visit

1 Answer

when you start outlook, If your application says file corrupted, How will you sort out?

1 Answer

They wanted to know what kind of IT background do you have? What skills, certifications, experience? Call center experience?

1 Answer

what is the expansion of PING command

1 Answer
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