Service Desk Analyst Interview Questions | Glassdoor

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Service Desk Analyst Interview Questions

"Companies depend on service desk analysts who are reliable, punctual, and organized to support office and information systems. During an interview, you may be asked about your familiarity with helping others remotely, knowledge of troubleshooting, and how you can provide excellent customer service under stress. In addition, you may have to simulate a phone call with a customer whose internet, iPad, or printer is not functioning."

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Have you used remote deployment systems?

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I have used Remote Desktop and RIS.

We simulated a tech support call.

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"what would you do if you were shot in the face with a Nerf dart?" " What was the latest book you read?" "if you could say one thing to a past employer, with out repercussions, what would it be?" "what kind of weird would you bring to the GSD" "what's your favorite food"

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Hello Tyler, Thanks for working with me on this opportunity. As discussed, please confirm the compensation for this position as $14/hr on W2 (All Inclusive) Also please confirm that you give Cynet Systems the exclusive rights to represent you for this position with our Client : HCL.

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"Your interview at 8:30am tomorrow is available for you. Is this okay?"

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How do you feel working in a ethnically and religiously diverse environment?

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How often do you sacrifice personal time for work?

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How would I handle a specific issue?

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"Tell us a time you failed in a situation of adversity."

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Help! My internet isn't working! What do I do?

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