Service Desk Analyst Interview Questions | Glassdoor

Service Desk Analyst Interview Questions

"Companies depend on service desk analysts who are reliable, punctual, and organized to support office and information systems. During an interview, you may be asked about your familiarity with helping others remotely, knowledge of troubleshooting, and how you can provide excellent customer service under stress. In addition, you may have to simulate a phone call with a customer whose internet, iPad, or printer is not functioning."

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Was asked if familiar with LANDesk but mostly he shared how the department had evolved from being out sourced to being brought back in house. Also discussed the worldwide service desk regions.

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How do you handle prioritizing different customer needs?

Troubleshoot a laptop that could not connect to the Internet.

standard questions,and a computer quiz after the interview to test your ability to detect differences in phrases

If you have knowledge of O365, Exchange, Any prior experience, Enterprise Applications: SAP, Salesforce, Outlook, Webmail, SharePoint,...

about my troubleshooting experience

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Why is manhole round

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1 Answer