Service Desk Analyst Interview Questions | Glassdoor

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Service Desk Analyst Interview Questions

"Companies depend on service desk analysts who are reliable, punctual, and organized to support office and information systems. During an interview, you may be asked about your familiarity with helping others remotely, knowledge of troubleshooting, and how you can provide excellent customer service under stress. In addition, you may have to simulate a phone call with a customer whose internet, iPad, or printer is not functioning."

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Why is manhole round

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Experience.

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Troubleshooting an application-stack-specific problem (which I found later had less bearing on the actual position than what was conveyed).

I was asked if I would be able to stand up for myself and let my co-workers know if they were too loud.

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How I thought my background had prepaid me for the position.

1 Answer